Troubleshooting Post Conversion

Troubleshooting Topics
General “No Name” or “Default” customer or supplier balances “No Name” (Xero) or “Default” (QuickBooks Online) contacts VAT Accounts / Balances Invoice...
Thu, 28 Nov, 2024 at 12:25 PM
Troubleshooting – General – “No Name” or “Default” customer or supplier balances
Symptom: Aged Debtors or Creditors balances include an amount against a No Name contact. Cause (Sage): Often the result of journals being entered in Sag...
Thu, 28 Nov, 2024 at 12:25 PM
Troubleshooting – General – “No Name” (Xero) or “Default” (QuickBooks Online) contacts
Symptom: Online software shows transactions with the contact “No Name” or “Default Customer / Supplier”. This “No Name / Default” contact does not appear in...
Thu, 28 Nov, 2024 at 12:25 PM
Troubleshooting – General – VAT/tax Accounts / Balances
Symptom: Sales and Purchase Tax Control Accounts are missing. VAT Balances don’t agree. Trial Balance totals aren’t the same in the old and new software. ...
Thu, 28 Nov, 2024 at 12:25 PM
Troubleshooting – General – Invoices/Bills or bank transaction prior to the data I selected to convert from have been included
Cause: When entering the opening balances, the individual outstanding invoices/bills/overpayments etc. that sum to make the accounts receivable/payable cont...
Thu, 28 Nov, 2024 at 12:26 PM
Troubleshooting – General – VAT/Tax Returns
Symptom: Generating a VAT/Tax Return in the new software doesn’t produce the same figures as it does in the source software. Cause: There could be a num...
Thu, 28 Nov, 2024 at 12:26 PM
Troubleshooting – General – Movemybooks Suspense Account
Symptom: A new account is present in the chart of accounts called “Movemybooks Suspense Account”. Cause: Some transaction types cannot be converted from...
Thu, 28 Nov, 2024 at 12:26 PM
Troubleshooting – Sage – Brought Forward P&L Transactions
Symptom: Unusual journals on the last day of the financial year that reverse on the first day of the following financial year Cause: Brought Forward P&a...
Thu, 28 Nov, 2024 at 12:26 PM
Troubleshooting – Sage – Mid-month conversions and Report Dates
Symptom: Balances appear different. It’s not possible to generate mid-month report date in Sage. Only options for the Trial Balance is to include future tra...
Thu, 28 Nov, 2024 at 12:26 PM
Troubleshooting – Sage – Chart of Accounts
Symptom: Balances disagree. Balance sheet accounts show on P&L or vice versa. Cause: A partial chart of accounts in Sage or overlapping High and Low...
Thu, 28 Nov, 2024 at 12:26 PM