Troubleshooting Post Conversion
General “No Name” or “Default” customer or supplier balances “No Name” (Xero) or “Default” (QuickBooks Online) contacts VAT Accounts / Balances Invoice...
Thu, 28 Nov, 2024 at 12:25 PM
Symptom: Aged Debtors or Creditors balances include an amount against a No Name contact. Cause (Sage): Often the result of journals being entered in Sag...
Thu, 28 Nov, 2024 at 12:25 PM
Symptom: Online software shows transactions with the contact “No Name” or “Default Customer / Supplier”. This “No Name / Default” contact does not appear in...
Thu, 28 Nov, 2024 at 12:25 PM
Symptom: Sales and Purchase Tax Control Accounts are missing. VAT Balances don’t agree. Trial Balance totals aren’t the same in the old and new software. ...
Thu, 28 Nov, 2024 at 12:25 PM
Cause: When entering the opening balances, the individual outstanding invoices/bills/overpayments etc. that sum to make the accounts receivable/payable cont...
Thu, 28 Nov, 2024 at 12:26 PM
Symptom: Generating a VAT/Tax Return in the new software doesn’t produce the same figures as it does in the source software. Cause: There could be a num...
Thu, 28 Nov, 2024 at 12:26 PM
Symptom: A new account is present in the chart of accounts called “Movemybooks Suspense Account”. Cause: Some transaction types cannot be converted from...
Thu, 28 Nov, 2024 at 12:26 PM
Symptom: Unusual journals on the last day of the financial year that reverse on the first day of the following financial year Cause: Brought Forward P&a...
Thu, 28 Nov, 2024 at 12:26 PM
Symptom: Balances appear different. It’s not possible to generate mid-month report date in Sage. Only options for the Trial Balance is to include future tra...
Thu, 28 Nov, 2024 at 12:26 PM
Symptom: Balances disagree. Balance sheet accounts show on P&L or vice versa. Cause: A partial chart of accounts in Sage or overlapping High and Low...
Thu, 28 Nov, 2024 at 12:26 PM